Quote:
Originally Posted by navane
The university I used to work for has a special extension to which abusive callers can be transferred. After asking the caller to stop shouting/swearing/etc, the employees can transfer them to the line if the behavior persists. That extension offers a recorded message saying that university employees are not required to entertain abusive callers and asks the caller to phone back when they are ready to speak in a polite manner.
The extension was X-4355........................
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That's awesome. My company needs that. When patients get irate on the phone with me (not often, but it's happened a few times) I tell them "I'm going to hang up now." I just don't listen to it.
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