Worst person ever gives Dunkin Donuts workers hell over missing receipt

[navane]

Originally Posted by PeppyGPhiB

This. One thing Starbucks and Nordstrom both tell their employees is that they have a right to be treated with respect. They do not expect employees to put up with abusive customers.

The university I used to work for has a special extension to which abusive callers can be transferred. After asking the caller to stop shouting/swearing/etc, the employees can transfer them to the line if the behavior persists. That extension offers a recorded message saying that university employees are not required to entertain abusive callers and asks the caller to phone back when they are ready to speak in a polite manner.


The extension was X-4355........................

[Sadfly]

To bad the number isn't x-6666

[AOII Angel]

Originally Posted by navane

The university I used to work for has a special extension to which abusive callers can be transferred. After asking the caller to stop shouting/swearing/etc, the employees can transfer them to the line if the behavior persists. That extension offers a recorded message saying that university employees are not required to entertain abusive callers and asks the caller to phone back when they are ready to speak in a polite manner.


The extension was X-4355........................

That's awesome. My company needs that. When patients get irate on the phone with me (not often, but it's happened a few times) I tell them "I'm going to hang up now." I just don't listen to it.