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| Welcome to our newest member, zluishtolze2963 |
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06-10-2013, 11:46 PM
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Super Moderator
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Join Date: Feb 2002
Location: Oklahoma City, Oklahoma
Posts: 18,669
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Quote:
Originally Posted by XAntoftheSkyX
And there's another reason I think it should be mandatory everyone work a year in retail or food service.
The amount of rudeness I and people I know in the same business is insane. There's no excuse.
EDIT: This may be the only time I can feasibly use this .gif
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I did 8 1/2 years of retail between HS and college. I can tell you that "professionalism" is overrated. The few times I had a customer talk to me that way, I asked them to leave and calmly stated that if they didn't, I was calling the police.
Never let anyone talk to you that way. If your management is worth working for, they'll have your back with someone like that.
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"EXCELLING WITH HONOR"
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Mu Tau 5, Central Oklahoma
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06-11-2013, 12:17 AM
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GreekChat Member
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Join Date: Sep 2004
Location: Smiths Station, AL
Posts: 1,754
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I would re-share this, but I think she's already had her 15 minutes of fame. What a jerk.
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AΞΔ - Courage, Graciousness, & Peace
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06-11-2013, 12:21 AM
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GreekChat Member
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Join Date: Jul 2008
Location: Queens, NY
Posts: 6,304
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Quote:
Originally Posted by Kevin
I did 8 1/2 years of retail between HS and college. I can tell you that "professionalism" is overrated. The few times I had a customer talk to me that way, I asked them to leave and calmly stated that if they didn't, I was calling the police.
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I'm actually surprised the police weren't called in this case. I would have thought this girl was unstable, and I would have definitely called the police.. or at least threatened to do so.
This is an 8 minute video. It's not as if she walked in, complained, received a free donut and coffee and walked back out.
I'd like to think that I'd even make that phone call if I was just one of the customers in the store.
Don't get me wrong - I'm not blaming anyone who was working at DD that day. I just think that in such a situation, getting the police involved (or at least threatening to do so) wouldn't be completely irrational.
Someone who's that crazed over a receipt needs help. I can't tell if she's seriously mentally unstable or just a b*tch. I've seen both working in retail.
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I believe in the values of friendship and fidelity to purpose
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Last edited by ASTalumna06; 06-11-2013 at 12:24 AM.
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06-12-2013, 08:34 PM
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GreekChat Member
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Join Date: Aug 2006
Location: The Emerald City
Posts: 3,416
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Quote:
Originally Posted by Kevin
I did 8 1/2 years of retail between HS and college. I can tell you that "professionalism" is overrated. The few times I had a customer talk to me that way, I asked them to leave and calmly stated that if they didn't, I was calling the police.
Never let anyone talk to you that way. If your management is worth working for, they'll have your back with someone like that.
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This. One thing Starbucks and Nordstrom both tell their employees is that they have a right to be treated with respect. They do not expect employees to put up with abusive customers.
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Gamma Phi Beta
Love. Labor. Learning. Loyalty.
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06-12-2013, 11:54 PM
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Banned
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Join Date: Feb 2013
Posts: 254
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Quote:
Originally Posted by ASTalumna06
Oh, ok.....
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You can shove that emoticon up your tight ass.
Quote:
Originally Posted by Leslie Anne
Ooh. Temper, temper! Something tells me Mizeree I2K might be the one person in the world on the crazy bitch customer's side.
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LOL y'all already know how I am.
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06-13-2013, 12:28 AM
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GreekChat Member
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Join Date: Sep 2001
Location: San Diego, CA
Posts: 2,938
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Quote:
Originally Posted by PeppyGPhiB
This. One thing Starbucks and Nordstrom both tell their employees is that they have a right to be treated with respect. They do not expect employees to put up with abusive customers.
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The university I used to work for has a special extension to which abusive callers can be transferred. After asking the caller to stop shouting/swearing/etc, the employees can transfer them to the line if the behavior persists. That extension offers a recorded message saying that university employees are not required to entertain abusive callers and asks the caller to phone back when they are ready to speak in a polite manner.
The extension was X-4355........................
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GFB Z
Gamma Phi Beta
True and Constant
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06-13-2013, 06:39 AM
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GreekChat Member
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Join Date: Jan 2008
Posts: 127
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To bad the number isn't x-6666 
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06-13-2013, 09:22 AM
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GreekChat Member
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Join Date: Apr 2007
Location: Santa Monica/Beverly Hills
Posts: 8,642
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Quote:
Originally Posted by navane
The university I used to work for has a special extension to which abusive callers can be transferred. After asking the caller to stop shouting/swearing/etc, the employees can transfer them to the line if the behavior persists. That extension offers a recorded message saying that university employees are not required to entertain abusive callers and asks the caller to phone back when they are ready to speak in a polite manner.
The extension was X-4355........................
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That's awesome. My company needs that. When patients get irate on the phone with me (not often, but it's happened a few times) I tell them "I'm going to hang up now." I just don't listen to it.
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One Motto, One Badge, One Bond and Singleness of Heart!
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