Outsourcing to India-grrrrr

[navane]

Originally Posted by paulam

Thank you all for your support. The hospital administrator was informed of the situation and last I heard, the nurse was being disciplined. I do not understand why she was hired in the first place. Communication in a medical situation is crucial...surely the Human Resources person interviewed her before offering her the position...what was she thinking? I left the hospital the following day so I did not have to deal with the situation any further but I hope no one else has to deal with this nurse.
I cannot wait to receive the follow-up survey!

Ok, if that nurse hollered at me and physically grabbed my sore leg while I was in a hospital bed, I wouldn't have "informed the hospital administrator", I would have called the police.

You said you called hospital security, right? Did they actually come up? Did any of the other hospital staff come running in when they heard her yelling? I guess I just don't understand how this whole thing seems to be getting the brush off. I sure hope the hospital follows up with you and lets you know precisely what disciplinary action was taken against her.

.....Kelly

[PM_Mama00]

Originally Posted by navane

Ok, if that nurse hollered at me and physically grabbed my sore leg while I was in a hospital bed, I wouldn't have "informed the hospital administrator", I would have called the police.

You said you called hospital security, right? Did they actually come up? Did any of the other hospital staff come running in when they heard her yelling? I guess I just don't understand how this whole thing seems to be getting the brush off. I sure hope the hospital follows up with you and lets you know precisely what disciplinary action was taken against her.

.....Kelly

These were my thoughts too. Also, Human Resources cannot discriminate against things like accents. Unfortunately bad apples slip through the cracks but they can't just say "Hey yeah sorry we can't understand you even though you know what you're doing".

[33girl]

Originally Posted by PM_Mama00

These were my thoughts too. Also, Human Resources cannot discriminate against things like accents. Unfortunately bad apples slip through the cracks but they can't just say "Hey yeah sorry we can't understand you even though you know what you're doing".

An accent is one thing. Inability to do your job and communicate with patients/customers is quite another. If a person is deaf you wouldn't hire them to be a bus driver...that's not discrimination, that's common sense.

[honeychile]

Originally Posted by 33girl

An accent is one thing. Inability to do your job and communicate with patients/customers is quite another. If a person is deaf you wouldn't hire them to be a bus driver...that's not discrimination, that's common sense.

Exactly. I've always been able to understand dialects, as long as I can remember. If I can't understand someone, there's really something wrong, and it's not my ear. It IS common sense to make sure that "John" can be understood by his customers.

As to the hospital scenario, a client of mine was being ignored by her nurses while in the hospital. After an hour of odd treatment, she made a call, and a nurse came in, laughing. "You called the police on us, did you?" I really admired her ingenuity!

[PM_Mama00]

Originally Posted by 33girl

An accent is one thing. Inability to do your job and communicate with patients/customers is quite another. If a person is deaf you wouldn't hire them to be a bus driver...that's not discrimination, that's common sense.

I totally agree with you here.