Outsourcing to India-grrrrr

[Xylochick216]

I've had major beef with Verizon for the past year (don't even get me started), and since I can't call during the day and spend 2 hours on the phone with them, I have to call at night and always get someone I can't understand who also can't understand me. A year later and after many seething letters to Verizon, our problems still aren't fixed. Sometimes I've just flat out told them that I can't understand them and I need to speak to someone with a better grasp of the English language. When you can't understand every other sentence, you can't help me.