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Welcome to our newest member, mammon |
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12-20-2007, 11:11 AM
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GreekChat Member
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Join Date: Jan 2001
Location: Michigan
Posts: 5,807
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Quote:
Originally Posted by AlphaFrog
Tangent alert: My husband's brother's name is Pedro. As in "Vote for Pedro", and yet my stepsister-in-law insisted on calling him Peter. WTF? Oh, and then she named her youngest kids Carlos Daniel and Alberto Alejandro. CRAZY. CRAZY.
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I'm with you on this one. My nephew's name is Pietro... Italian for Peter. Everyone calls him Pietro... it's what my brother and sister in law prefer since he is named after my father. Her very Irish/Polish family calls him Peter. I can't STAND it. The only one allowed to call him that is his 3 year old girlfriend and she calls him Petie cuz she can't say Pietro and it's cute.
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12-20-2007, 11:13 AM
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Join Date: Dec 2002
Location: The Ozdust Ballroom
Posts: 14,819
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Quote:
Originally Posted by PM_Mama00
The only one allowed to call him that is his 3 year old girlfriend and she calls him Petie cuz she can't say Pietro and it's cute.
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Awwwwe. Pietro is a very beautiful name, please stop the Peter abuse!
ETA: Wow...pun totally unintentional, but extremely hilarious.
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Last edited by AlphaFrog; 12-20-2007 at 11:15 AM.
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12-21-2007, 02:34 PM
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Join Date: Jul 2007
Posts: 136
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Accents
As so many have said, I, too have had the unfortunate experience of speaking to a (hah!) Customer Service Representative in India. It's bad enough when you are asking to have an order corrected or for a refund, but my most recent experience was the worst. This one was in person. I just spent 8 days in the hospital in Houston, in one of America's leading cancer centers. Billion dollar budget; you'd think they could and would hire the very best health care specialists.
One of my RN's was from India. When I tell you I could not understand one word that she uttered, nor could she understand anything I asked her, I am not kidding. She tried to force me to take my medication before surgery. One does not take meds before anesthesia except for heart meds if absolutely necessary. I am not a medical professional but have had enough experience being hospitalized to know that.
I called my son as soon as she left and told him how unprofessional she was. He came to the hospital and spoke with the charge nurse. As soon as he left, the RN came crashing into my room, grabbed my sore leg and demanded to know why I complained about her. At least I think that is what she said. I didn't complain to the charge nurse, my son did, so I had no idea what had been said. I begged her to let go and to stop screaming at me. She scared me so badly. I am a very strong person mentally and physically but at that moment, I was very vulnerable...alone and in pain and I was really frightened. I kept pressing the call button to no avail because the nurse was already in my room cursing me in her native language. I finally reached for the phone and called for security. My son went ballistic when he heard what happened. I will still receive a bill for close to 6 figures regardless of my experience with the Indian princess! She, like so many of the CSR's in India, needs to choose a profession in which she has no public contact.
Paula M.
Sigma Delta Tau
ΣΔTPatriae Multi Spes Una One Hope of Many People
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12-22-2007, 02:39 AM
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Join Date: Jul 2003
Location: The city that never sleeps
Posts: 3,915
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Quote:
Originally Posted by paulam
As so many have said, I, too have had the unfortunate experience of speaking to a (hah!) Customer Service Representative in India. It's bad enough when you are asking to have an order corrected or for a refund, but my most recent experience was the worst. This one was in person. I just spent 8 days in the hospital in Houston, in one of America's leading cancer centers. Billion dollar budget; you'd think they could and would hire the very best health care specialists.
One of my RN's was from India. When I tell you I could not understand one word that she uttered, nor could she understand anything I asked her, I am not kidding. She tried to force me to take my medication before surgery. One does not take meds before anesthesia except for heart meds if absolutely necessary. I am not a medical professional but have had enough experience being hospitalized to know that.
I called my son as soon as she left and told him how unprofessional she was. He came to the hospital and spoke with the charge nurse. As soon as he left, the RN came crashing into my room, grabbed my sore leg and demanded to know why I complained about her. At least I think that is what she said. I didn't complain to the charge nurse, my son did, so I had no idea what had been said. I begged her to let go and to stop screaming at me. She scared me so badly. I am a very strong person mentally and physically but at that moment, I was very vulnerable...alone and in pain and I was really frightened. I kept pressing the call button to no avail because the nurse was already in my room cursing me in her native language. I finally reached for the phone and called for security. My son went ballistic when he heard what happened. I will still receive a bill for close to 6 figures regardless of my experience with the Indian princess! She, like so many of the CSR's in India, needs to choose a profession in which she has no public contact.
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*hugs you tight* Please please please make sure to speak to a higher up in the hospital about this...I hope you remember her name. She needs to be disciplined for that, I'm so sorry this happened to you. Plus if you didn't know better and took the meds, something could have happened to you that had the potential to be life threatening...which would have been very bad.
I can't understand why people who can't speak English work in the medical profession. I went in for pre-testing for my surgery and I could barely understand a work that the doctor who saw me said, his accent was that thick. And he didn't know what JRA was. A doctor should know that, I shouldn't have to explain.
Then, I get a call Wen night from the hospital from a very nice Russian lady who was trying to tell me that my insurance wouldn't cover my surgery and she said something along the lines of she doesn't know how to explain why not. She couldn't explain it because she could hardly understand English. That was not fun. At all.
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12-23-2007, 12:10 PM
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GreekChat Member
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Join Date: Jun 2002
Location: 77 square miles surrounded by reality
Posts: 1,593
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Quote:
Originally Posted by paulam
As so many have said, I, too have had the unfortunate experience of speaking to a (hah!) Customer Service Representative in India. It's bad enough when you are asking to have an order corrected or for a refund, but my most recent experience was the worst. This one was in person. I just spent 8 days in the hospital in Houston, in one of America's leading cancer centers. Billion dollar budget; you'd think they could and would hire the very best health care specialists.
One of my RN's was from India. When I tell you I could not understand one word that she uttered, nor could she understand anything I asked her, I am not kidding. She tried to force me to take my medication before surgery. One does not take meds before anesthesia except for heart meds if absolutely necessary. I am not a medical professional but have had enough experience being hospitalized to know that.
I called my son as soon as she left and told him how unprofessional she was. He came to the hospital and spoke with the charge nurse. As soon as he left, the RN came crashing into my room, grabbed my sore leg and demanded to know why I complained about her. At least I think that is what she said. I didn't complain to the charge nurse, my son did, so I had no idea what had been said. I begged her to let go and to stop screaming at me. She scared me so badly. I am a very strong person mentally and physically but at that moment, I was very vulnerable...alone and in pain and I was really frightened. I kept pressing the call button to no avail because the nurse was already in my room cursing me in her native language. I finally reached for the phone and called for security. My son went ballistic when he heard what happened. I will still receive a bill for close to 6 figures regardless of my experience with the Indian princess! She, like so many of the CSR's in India, needs to choose a profession in which she has no public contact.
Paula M.
Sigma Delta Tau
ΣΔTPatriae Multi Spes Una One Hope of Many People
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OMFG. She had no right to do that. You could charge her with assault for that. She should be fired and not allowed to nurse anywhere, ever again.
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12-23-2007, 06:39 PM
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Join Date: Jul 2007
Posts: 136
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Indian Princess
Thank you all for your support. The hospital administrator was informed of the situation and last I heard, the nurse was being disciplined. I do not understand why she was hired in the first place. Communication in a medical situation is crucial...surely the Human Resources person interviewed her before offering her the position...what was she thinking? I left the hospital the following day so I did not have to deal with the situation any further but I hope no one else has to deal with this nurse.
I cannot wait to receive the follow-up survey!
Paula M.
Sigma Delta Tau
ΣΔTPatriae Multi Spes Una One Hope of Many People
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12-23-2007, 08:05 PM
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GreekChat Member
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Join Date: Sep 2001
Location: San Diego, CA
Posts: 2,926
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Quote:
Originally Posted by paulam
Thank you all for your support. The hospital administrator was informed of the situation and last I heard, the nurse was being disciplined. I do not understand why she was hired in the first place. Communication in a medical situation is crucial...surely the Human Resources person interviewed her before offering her the position...what was she thinking? I left the hospital the following day so I did not have to deal with the situation any further but I hope no one else has to deal with this nurse.
I cannot wait to receive the follow-up survey!
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Ok, if that nurse hollered at me and physically grabbed my sore leg while I was in a hospital bed, I wouldn't have "informed the hospital administrator", I would have called the police.
You said you called hospital security, right? Did they actually come up? Did any of the other hospital staff come running in when they heard her yelling? I guess I just don't understand how this whole thing seems to be getting the brush off. I sure hope the hospital follows up with you and lets you know precisely what disciplinary action was taken against her.
.....Kelly
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12-23-2007, 08:38 PM
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GreekChat Member
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Join Date: Jan 2001
Location: Michigan
Posts: 5,807
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Quote:
Originally Posted by navane
Ok, if that nurse hollered at me and physically grabbed my sore leg while I was in a hospital bed, I wouldn't have "informed the hospital administrator", I would have called the police.
You said you called hospital security, right? Did they actually come up? Did any of the other hospital staff come running in when they heard her yelling? I guess I just don't understand how this whole thing seems to be getting the brush off. I sure hope the hospital follows up with you and lets you know precisely what disciplinary action was taken against her.
.....Kelly 
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These were my thoughts too. Also, Human Resources cannot discriminate against things like accents. Unfortunately bad apples slip through the cracks but they can't just say "Hey yeah sorry we can't understand you even though you know what you're doing".
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12-23-2007, 11:44 PM
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Moderator
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Join Date: Sep 2000
Location: Hotel Oceanview
Posts: 34,519
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Quote:
Originally Posted by PM_Mama00
These were my thoughts too. Also, Human Resources cannot discriminate against things like accents. Unfortunately bad apples slip through the cracks but they can't just say "Hey yeah sorry we can't understand you even though you know what you're doing".
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An accent is one thing. Inability to do your job and communicate with patients/customers is quite another. If a person is deaf you wouldn't hire them to be a bus driver...that's not discrimination, that's common sense.
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