Outsourcing to India-grrrrr

Originally Posted by madmax

It is nothing new and it is just the beginning. IBM outsourced 10,000 programming jobs to China.

IBM, United Airlines, Continental Airlines, Hawaiian Airlines, DELL...the list is endless.

A few friends lost their jobs earlier this year at Hawaiian Airlines once the company decided to close their local office and use workers in India.

I used to work at the UAL call center here, and it was a pain in the ass trying to calm down a customer that just got off the phone with Linda in India. Senior managers from the Honolulu office were frequently sent to Mumbai for 6 weeks to teach these new hires the Apollo/FastRes system. They all said that these people were some of the kindest and nicest individuals they've ever met.