Quote:
Originally Posted by cheerfulgreek
How can you blame a person for being that way, when in a sense, her/his birthright promoted it?
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You lost me on this for a minute, but I get the sarcasm Lol. So true. I also agree with what you said about it being based on other issues, and not the job itself.. I work retail, and I've never looked at it that way, but I'm going to start. I had an exprerience with a customer the other day about our Sony Kiosk picture making machine. Sometimes it freezes when it's receiving too much information all at the same time. She said she spent over an hour editing the pictures she wanted printed. She went off on me, because I told her I had to reboot the machine. She felt since I'm the manager, that I should know how to fix the machine. We call in the machines to the manufacturer whenever there's a problem with them. She went on and on. She was a very impatient, rude lady. On the other hand, I've had some very patient, nice customers who were not rude. Even when it was our fault, they understood.
With the video, I actually think the clerk handled it well. I've seen much worse than her.
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