Outsourcing to India-grrrrr

[AlethiaSi]

Originally Posted by Xylochick216

It's Verizon Online/Phone/DirecTV. We have the bundle package. To make a long story short, they double-charged us for several months, I finally had someone figure it out, I only paid what we were supposed to pay, and then 2 weeks ago we get a letter stating that we had a week to pay a $350 outstanding balance (of their fault, not ours) or our service would be cut. I was busy working all day when the billing center was open, so there was no one to talk to. The supervisor in India wasn't helpful at all. He promised to research it and call me back. This was two weeks ago, and not a peep. I went ahead and paid just because I didn't want to go through the hassle of getting things turned back on (plus, my husband needs internet at home for his business). But you'd better believe as soon as I have a block of free time next week, I'll be on the phone with them. And I won't be nice.

I definitely don't blame you! I'd be really pissed too. I hope you sort it out and they better give you your money back or a HUGE credit!!