Quote:
Originally Posted by AlethiaSi
Really? is it verizon wireless or the other services? I have verizon wireless and I have always had great customer service, they even let me postdate a check so I can get my service turned back on (I tend to carry a balance, and then can't pay it until i get paid..)... sure my bill is $100+ but that's my own fault, not theirs lol
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It's Verizon Online/Phone/DirecTV. We have the bundle package. To make a long story short, they double-charged us for several months, I finally had someone figure it out, I only paid what we were supposed to pay, and then 2 weeks ago we get a letter stating that we had a week to pay a $350 outstanding balance (of their fault, not ours) or our service would be cut. I was busy working all day when the billing center was open, so there was no one to talk to. The supervisor in India wasn't helpful at all. He promised to research it and call me back. This was two weeks ago, and not a peep. I went ahead and paid just because I didn't want to go through the hassle of getting things turned back on (plus, my husband needs internet at home for his business). But you'd better believe as soon as I have a block of free time next week, I'll be on the phone with them. And I won't be nice.
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