Sprint hangs up on a 1000 callers

[mystikchick]

This is for anyone who is subscribed to T-Mobile Hotspots and tries to cancel it - when I called them once to get the password, they told me they couldn't give me the information because I wasn't the primary account holder, even though I had all the requisite information. Since nobody ever used it, my dad told me to unsubscribe from the service, which I did online. This was spring 2006.

Fast-forward to April of this year, my dad finally opens up one of the T-Mobile statements (since my parents live in India, he generally doesn't check the bill and it gets paid automatically by CC - BIG mistake). He looks at the bill, and notices that it's much higher than it should be, and after confirming that neither one of us (me or my brother) has exceeded the minutes/messages per month, scans the bill REALLY closely until he realizes what the hidden charge was (and it was not immediately apparent) - yes, they were still charging us for the T-Mobile Hotspot.

Calling customer service turned out to be a huge headache, they claimed they had no record of us ever unsubscribing, and tried to hold it against my dad that he'd used it two weeks earlier in England (to which he replied 'Yes, but if you look at the past two YEARS you will realize this isn't a consistent usage pattern). It took the better part of an hour to get the damn thing cancelled and even then they would only agree to refund about $60. So if you're trying to cancel your Hotspot service with them, be dogmatic and insistent and set aside a good chunk of time to do it.