Sprint hangs up on a 1000 callers

[DaemonSeid]

Originally Posted by PeppyGPhiB

Good point. PR/advertising agencies do the same thing - when a client becomes too difficult to work with, to the point where we can't provide the services we were contracted for, we will resign or decline the business.

As a Sprint customer, I've actually never had to contact customer support except for maybe one or two instances when I first signed on with them almost seven years ago. These people they dropped deserved to be dropped. It's not like they were dropped for making 3 or 4 calls to solve a problem one month. They were calling ten times that amount for what sounds like more than one month. Calling customer support an avg. of 40-50 times each month?! That's harrassment, basically, and it's preventing Sprint from offering its services to customers that actually NEED help.

heree is a question tho....I wonder if those folks are gonna be blacklisted from other carriers


" I am sorry sir...we can't sign you up for service due to...errrmmmm.... technical difficulties..."

hehehehe

[Kevin]

Originally Posted by DaemonSeid

heree is a question tho....I wonder if those folks are gonna be blacklisted from other carriers


" I am sorry sir...we can't sign you up for service due to...errrmmmm.... technical difficulties..."

hehehehe

Carriers ought to offer these customers the option of being charged for each time they call customer service in lieu of terminating their agreement. I can see how that'd be a win-win.

[DaemonSeid]

Originally Posted by Kevin

Carriers ought to offer these customers the option of being charged for each time they call customer service in lieu of terminating their agreement. I can see how that'd be a win-win.

I agree...my only prob with that is that greedy carriers will want to do it for EVERYBODY....for instance...if you dont want to pay...u would be in one queue...or if you want express service (or service where someone is paid to hear u rant) not only do u pay, but your call would get answered quicker or some BS setup like that....the carriers would find a way to abuse that sort of system

[Drolefille]

Originally Posted by Kevin

Carriers ought to offer these customers the option of being charged for each time they call customer service in lieu of terminating their agreement. I can see how that'd be a win-win.

Considering it costs your minutes to call from the cellphone in the first place, often customers ARE being charged for the call.

[Kevin]

Originally Posted by Drolefille

Considering it costs your minutes to call from the cellphone in the first place, often customers ARE being charged for the call.

Most services don't charge for calls to customer service.

Or at least they didn't back in my day.

[Drolefille]

Fair enough, I'm not entirely certain if they charge you anymore. They used to though because I checked my minutes at the time. Cingular here though.

[PM_Mama00]

Originally Posted by OneTimeSBX

i think my worst experience was when i bought a new phone and switched it to my existing line...i didnt change my plan, i did nothing but change phones. next thing i know my phone is off because my bill was about $250.

i called and asked why in the HELL my bill that i had just paid to a zero balance, had magically jumped to the $250. 4 people couldnt tell me. 4 people...finally on my 5th call, someone discovered that they charged me for ending my contract. i didnt end my contract, i replied. "well thats not what it says"...but i didnt end my frickin contract, i PAID OUT OF POCKET for a $400 phone so that i could have a nicer phone, so why would i cancel my service after dropping all that money?

it took another 3 calls to get that straight. even then, it was never done correctly. everyone took off a little piece here and there, instead of the full $250. sprint is a joke. there, i said it.

That's kind of my situation. I bought the Fusic, and no one told me that the Power Vision package would change since it was a different phone. I got charged for over 1000 text messages. When I went in they couldn't figure out what happened and then it clicked with the girl that that's what it was and that not a lot of the workers knew about the change. Great. So they were supposed to take off the text charges, and she added on the $10 unlimited texting. Great. I go to pay my bill, which still has the $400 charge, and it won't let me pay anything because of the merger. Great now I had late fees. This went on for over a month. They never took the charges off, and now my bill was $700, because they also never added the unlimited text. I had to go back in, and me and the customer service guy sat on hold for a half hour with Sprint so they'd take the charges off. Phew ok they're taking the charges off. There was $90 left which was also supposed to be taken off, but the unlimited text was all set. A week or so later, that charge along with late charges were still there. So I went BACK in and got it all taken care of.

If I didn't like my phone so much, I'd have demanded them to break my contract or threaten with a lawyer or something. I never had problems with Sprint until the merger, which I've heard the same about Cingular and AT&T, although I had BAD problems with AT&T.

[Kevin]

Do deal with Sprint, tell them you want to cancel. Sound serious.

You'll be routed to the "retention" department. You then let them sweet talk you into remaining a customer so long as they give you a better plan, fix all your problems, etc. The retention folks have quite a bit more power over your plan than regular customer service folks. If you play this well, you can end up with a far better plan, more features, etc. for less money.

[_Lisa_]

Originally Posted by Drolefille

Considering it costs your minutes to call from the cellphone in the first place, often customers ARE being charged for the call.

T-Mobile lets me call them for free from my mobile.