Sprint hangs up on a 1000 callers

[_Lisa_]

Originally Posted by 33girl

Everyone knows outsourcing to India & other places is happening, to pretend otherwise doesn't help the company.

I know my company doesn't pretend, and I can't think of one that I've called who does?

[RACooper]

Good for them - when I worked in Consumer Relations back in the day we did develop a list of customers that were "cut-loose" or even blocked from calling the call centre because of their constant harassment and completely facetious complaints... ultimately it came down to the simple economic fact that these 'uber-troublesome' customers were negatively impacting customer service by eating up so much time and resources, time and resources that should have been going to customers with legitimate concerns or questions.

Funny thing was that some of these troublsome twits developed such a terrible reputation that even the compitetion refused to deal with them (and between Unilever and P&G that made up a huge block of the market).

[Kevin]

Originally Posted by _Lisa_

I know my company doesn't pretend, and I can't think of one that I've called who does?

Off the top of my head, Dell and Linksys. A couple years ago after a huge Earthquake in India, I was talking to Dell customer service. While we were waiting for some diagnostic to run, I had a nice chat with "Mike" or whatever the person's name was about his family and how they were doing and whether they were okay, etc. I don't mind it at all. As long as the person I'm talking to knows what they're doing, I'm happy. I've received excellent service from foreign call centers in the past. If they keep the price of the end-product low, I'm all for it.