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I ordered a phone and added a line about the 15th of May or so. There were all kinds of problems and I didn't get the phone until June 4th, my order mysteriously disappeared or was canceled, I was asked to pay a deposit, which was erroneous. Then my credit card was charged three times for my second line. I wasn't on hold for less than half an hour before I spoke to someone with any call, one lady hung up on me, so I went to the mall to the local Sprint store (it isn't a corporate one). They tried to call and get my issues fixed, and they got so frustrated they terminated a call with their own people.
I finally got a phone June 4th, and it had the wrong phone number attached, upgraded my old phone, and that phone never showed up. I spent three hours on the phone with them trying to sort out ESN numbers and phone numbers. Yet again my order disappeared mysteriously, and I had a second phone number in another state, but I only had one phone and one phone number. I finally went to a corporate store in another town, and spent...
FOUR AND A HALF HOURS THERE! I also spent another hour on the phone getting the phone set up. I told them I wasn't leaving without a working phone, with the phone number in the area code I wanted for that family member.
That was a Friday and I was given a credit. Saturday my bill gets processed and they charged me for three cellphone plans, overages (which were a result of calling sprint phones, and if they had the plan right wouldn't have happened), and also for the phone I already paid for and received June 4th. I called them, was on hold for 45 minutes before I got an answer, and it was so jacked up the guy had to call me back two hours later. According to my calculations, with the amount of credits I have received, I won't be paying a bill until late October, and that is if they don't mess up again. My account still has two cell phone plans showing, and if my bill is messed up again, I am going to cancel on the 30th day. In my mail that Monday I received a Hallmark card thanking me for my business, oh the irony.
To be honest I had only one problem with Sprint in the past four years I used them, and it was about paying my bill. Due to me being a complete space cadet, I would forget to pay my bill until the day it was due. I'd pay it, but due to timezones they considered it late but I got a refund for those two times. My personal favorite was when my sister had a broken phone, and they e-mailed her saying they tried to call her repeatedly and couldn't reach her. Well seriously, if the phone doesn't work...
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