Sprint hangs up on a 1000 callers

[OneTimeSBX]

i think a better solution is to do like the banks do...let you have a certain # per month/billing cycle and then charge per call. that way you can keep the customer, and still put a curb to their constant annoying unneccessary calls...

i have also worked inbound call centers and know how it is. the ten minutes you spend on the phone with me blabbing about your life costs me money.

then again, Sprint/Nextel is notoriously trifling. i have had to call 6 or 7 times in a week to solve a simple problem...

[DaemonSeid]

Originally Posted by OneTimeSBX

i think a better solution is to do like the banks do...let you have a certain # per month/billing cycle and then charge per call. that way you can keep the customer, and still put a curb to their constant annoying unneccessary calls...

i have also worked inbound call centers and know how it is. the ten minutes you spend on the phone with me blabbing about your life costs me money.

then again, Sprint/Nextel is notoriously trifling. i have had to call 6 or 7 times in a week to solve a simple problem...

u know what...others may see this as a way to get out of thier contract w/o having to pay.....hmmm.....let me call then now and 4 more times before 6pm today...hahahahaha

[_Lisa_]

Originally Posted by DaemonSeid

u know what...others may see this as a way to get out of thier contract w/o having to pay.....hmmm.....let me call then now and 4 more times before 6pm today...hahahahaha

The agents themselves probably don't have permission to release individual callers from their contracts just because they're annoyed-its probably done strictly from a report that management runs. So you go on & call away, but I say they won't release any more people for awhile now.

[OneTimeSBX]

and forgive me if this sounds mean, but since they started outsourcing, i have to call multiple times to get issues resolved! i cant understand Linda from India (and why do they give them american names? lol!)

[_Lisa_]

Originally Posted by OneTimeSBX

and forgive me if this sounds mean, but since they started outsourcing, i have to call multiple times to get issues resolved! i cant understand Linda from India (and why do they give them american names? lol!)

My company outsources to India & there is no requirement from our end that says they have to have American names. I know that the company we hired picks American names for the agents to use & contracts them to use it the entire time they work for the company (regardless of what campaign they work for.) I don't think its for any other reason than to make it easier for the callers to understand the name of the agent.

When I was visiting our callcenter in Bangalore I met a few agents who would give me their contracted American name when I met them & it drove me nuts, because I think its rude to not even attempt to know their real names when we'd be working together. A few of the agents had, in their own words, "Christian" names, because their families were Christian. (For example: Samuel, Jasen, Matt, etc.)

[OneTimeSBX]

Originally Posted by _Lisa_

My company outsources to India & there is no requirement from our end that says they have to have American names. I know that the company we hired picks American names for the agents to use & contracts them to use it the entire time they work for the company (regardless of what campaign they work for.) I don't think its for any other reason than to make it easier for the callers to understand the name of the agent.

well half the time the only i do understand is their names...you can let them know at least THAT works

[PM_Mama00]

I'm surprised they didn't drop me, although it was THEIR fault. I was in the Sprint store about 4 times within a month because they kept screwing my bill up. When the two companies merged, you couldn't get online to pay your bill, so mine was late. Then no one ever told me that you didn't get free texts with my new phone. It wasn't written anywhere and the person at the store didn't tell me. So I had to get my $700 bill fixed. They never fixed it, so into the store 3 more times I went.

I also told the store employees that I came in there because I wanted to speak to someone who spoke English. They agreed.

[_Lisa_]

Originally Posted by OneTimeSBX

well half the time the only i do understand is their names...you can let them know at least THAT works

I agree, most of our agents do have strong accents, a mix of hindi with british english makes for a very different sound than what we're used to. I also think that their inability to stray from the scripts they're given add to the frustration, but you gotta blame management for that, the agents are just doing what they're told to do then.

[AlphaFrog]

Originally Posted by OneTimeSBX

then again, Sprint/Nextel is notoriously trifling. i have had to call 6 or 7 times in a week to solve a simple problem...

No kidding. I kept receiving inappropriate text msgs on my work Nextel, and I called several times to tell them to get rid of texts all together. They told me it would take my voicemail with it, which is fine, because I use the two-way radio 99% of the time anyway. Anyway, 2 months later, I was still getting the text msgs, and they kept telling me that it was impossible, because they had disabled the ability to receive them on my phone...however, the obviously didn't disable their ability to charge me for them....