Worst person ever gives Dunkin Donuts workers hell over missing receipt

[amanda6035]

I would re-share this, but I think she's already had her 15 minutes of fame. What a jerk.

[ASTalumna06]

Originally Posted by Kevin

I did 8 1/2 years of retail between HS and college. I can tell you that "professionalism" is overrated. The few times I had a customer talk to me that way, I asked them to leave and calmly stated that if they didn't, I was calling the police.

I'm actually surprised the police weren't called in this case. I would have thought this girl was unstable, and I would have definitely called the police.. or at least threatened to do so.

This is an 8 minute video. It's not as if she walked in, complained, received a free donut and coffee and walked back out.

I'd like to think that I'd even make that phone call if I was just one of the customers in the store.

Don't get me wrong - I'm not blaming anyone who was working at DD that day. I just think that in such a situation, getting the police involved (or at least threatening to do so) wouldn't be completely irrational.

Someone who's that crazed over a receipt needs help. I can't tell if she's seriously mentally unstable or just a b*tch. I've seen both working in retail.

[PeppyGPhiB]

Originally Posted by Kevin

I did 8 1/2 years of retail between HS and college. I can tell you that "professionalism" is overrated. The few times I had a customer talk to me that way, I asked them to leave and calmly stated that if they didn't, I was calling the police.

Never let anyone talk to you that way. If your management is worth working for, they'll have your back with someone like that.

This. One thing Starbucks and Nordstrom both tell their employees is that they have a right to be treated with respect. They do not expect employees to put up with abusive customers.

[Mizeree I2K]

Originally Posted by ASTalumna06

Oh, ok.....

You can shove that emoticon up your tight ass.

Originally Posted by Leslie Anne

Ooh. Temper, temper! Something tells me Mizeree I2K might be the one person in the world on the crazy bitch customer's side.

LOL y'all already know how I am.

[navane]

Originally Posted by PeppyGPhiB

This. One thing Starbucks and Nordstrom both tell their employees is that they have a right to be treated with respect. They do not expect employees to put up with abusive customers.

The university I used to work for has a special extension to which abusive callers can be transferred. After asking the caller to stop shouting/swearing/etc, the employees can transfer them to the line if the behavior persists. That extension offers a recorded message saying that university employees are not required to entertain abusive callers and asks the caller to phone back when they are ready to speak in a polite manner.


The extension was X-4355........................

[Sadfly]

To bad the number isn't x-6666

[AOII Angel]

Originally Posted by navane

The university I used to work for has a special extension to which abusive callers can be transferred. After asking the caller to stop shouting/swearing/etc, the employees can transfer them to the line if the behavior persists. That extension offers a recorded message saying that university employees are not required to entertain abusive callers and asks the caller to phone back when they are ready to speak in a polite manner.


The extension was X-4355........................

That's awesome. My company needs that. When patients get irate on the phone with me (not often, but it's happened a few times) I tell them "I'm going to hang up now." I just don't listen to it.

[cheerfulgreek]

Originally Posted by XAntoftheSkyX

And there's another reason I think it should be mandatory everyone work a year in retail or food service.

No thanks, I'll pass.

[pshsx1]

Originally Posted by XAntoftheSkyX

And there's another reason I think it should be mandatory everyone work a year in retail or food service.

The amount of rudeness I and people I know in the same business is insane. There's no excuse.

Working in a service industry teaches you SO much. Even if you think you're a great person to be served to, it teaches you even more.

The worst is that she was bringing other people into this. She's the worst kind of person.

[DeltaBetaBaby]

I give you the money, you give me the donut. END OF TRANSACTION.

[TonyB06]

Probably would have referred her to the manager and been done with it. Short of that, if he was going to honor her order, she'd have had to produce a receipt from yesterday.

At least they had the good sense to be in DD and not KK, though. Never understood American's misguided fascination with KK.

[AlphaFrog]

Originally Posted by TonyB06

Probably would have referred her to the manager and been done with it. Short of that, if he was going to honor her order, she'd have had to produce a receipt from yesterday.

Wait. What? I thought this whole thing was because she didn't get a receipt yesterday.

But I had my volume turned way down, so I may have misunderstood.

[TonyB06]

Originally Posted by AlphaFrog

Wait. What? I thought this whole thing was because she didn't get a receipt yesterday.

But I had my volume turned way down, so I may have misunderstood.

You're right. skip the recipt part. Still would have just referred her and her beligerence to the manager to resolve the matter.

[lovespink88]

Originally Posted by DeltaBetaBaby

I give you the money, you give me the donut. END OF TRANSACTION.

We do not need to bring ink and paper into this!

I've got it filed under D...for donut.

[cheerfulgreek]

lol
Welp, just goes to show what her background looks like. She was already disrespectful long before she got to the Dunkin Donuts guy.