Quote:
Originally Posted by Kevin
Do deal with Sprint, tell them you want to cancel. Sound serious.
You'll be routed to the "retention" department. You then let them sweet talk you into remaining a customer so long as they give you a better plan, fix all your problems, etc. The retention folks have quite a bit more power over your plan than regular customer service folks. If you play this well, you can end up with a far better plan, more features, etc. for less money.
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Actually Retentions doesn't work as well as it used to, because too many people know about it.
Nowadays, the best way to get things done and done right is to call Executive Accounts, which will take you directly to those working for Gary Forsee. The people who were originally cancelled and then reinstated used that number to get their plans reinstated.
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