Quote:
Originally Posted by Kevin
Many years ago, I had one of those in-store service jobs. When such customers would come in, I'd very politely pull out a copy of the user manual and refer to the part which described that feature. I'd then read the manual out loud as I walked the customer through the process.
Generally, I find these things to be so intuitive that a manual is just unnecessary. Once you understand the concept of smartkeys and menus and what sort of features would be found in certain categories, how to work a cell phone ain't rocket science.
-- and yes, I fully support Sprint's decision not to serve customers who were costing them money.
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See, Kevin that is a GREAT example..but NOT A LOT of customer service reps will do that at a store...then again this is the surse of having so many young kids who don't give a dayum working these kinds of jobs...gone are the days when a friendly person will sit down and take the time to go over those functions....and sure we can say 'refer to the manual' but 2 things that pop in my mind for an older person
1. a 100 to 200 page manual in small print may be intimidating
2. there have been more than enough times where I may have rea dthe manual but what they are trying to tell u what to do is SO UNCLEAR...
2a. and you show that same manual to the customer service person and they are just as easily befuddled....
Now granted, this doens't mean I side against sprint...I just hate bad customer service,period.....BUT if you got a nuisance caller, calling in 4 and 5 times a day about some BS....then yeah....u messing with my money vs someone that needs legit help.
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