Quote:
Originally Posted by OneTimeSBX
i think my worst experience was when i bought a new phone and switched it to my existing line...i didnt change my plan, i did nothing but change phones. next thing i know my phone is off because my bill was about $250.
i called and asked why in the HELL my bill that i had just paid to a zero balance, had magically jumped to the $250. 4 people couldnt tell me. 4 people...finally on my 5th call, someone discovered that they charged me for ending my contract. i didnt end my contract, i replied. "well thats not what it says"...but i didnt end my frickin contract, i PAID OUT OF POCKET for a $400 phone so that i could have a nicer phone, so why would i cancel my service after dropping all that money?
it took another 3 calls to get that straight. even then, it was never done correctly. everyone took off a little piece here and there, instead of the full $250. sprint is a joke. there, i said it.
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That's kind of my situation. I bought the Fusic, and no one told me that the Power Vision package would change since it was a different phone. I got charged for over 1000 text messages. When I went in they couldn't figure out what happened and then it clicked with the girl that that's what it was and that not a lot of the workers knew about the change. Great. So they were supposed to take off the text charges, and she added on the $10 unlimited texting. Great. I go to pay my bill, which still has the $400 charge, and it won't let me pay anything because of the merger. Great now I had late fees. This went on for over a month. They never took the charges off, and now my bill was $700, because they also never added the unlimited text. I had to go back in, and me and the customer service guy sat on hold for a half hour with Sprint so they'd take the charges off. Phew ok they're taking the charges off. There was $90 left which was also supposed to be taken off, but the unlimited text was all set. A week or so later, that charge along with late charges were still there. So I went BACK in and got it all taken care of.
If I didn't like my phone so much, I'd have demanded them to break my contract or threaten with a lawyer or something. I never had problems with Sprint until the merger, which I've heard the same about Cingular and AT&T, although I had BAD problems with AT&T.
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