Outsourcing to India-grrrrr

[KSig RC]

Just to clarify - the whole issue isn't "first name"-oriented; it's using their actual name or title, rather than an indirect pronoun. "Sir" or "Ma'am" works great for those who prefer those, but "Mr. _____" is actually the 'preferred' way according to the theory in many business situations until you develop a rapport with someone.

However, over the phone, they usually give a first name, so most of the time that's all you have to go by . . . YMMV.

I do agree that the support personnel should be referring to you by Mr/Ms and last name, because that's business etiquette and there is a definite "power divide" there. That's a whole different sort of nerdery, though.

Also it is incredibly off-putting when the first name is used four hundred times on the phone - that's what happens when HR douches read a little and understand even less. Garbage in/garbage out and all that.

[33girl]

Originally Posted by KSig RC

that's what happens when HR douches read a little and understand even less

Originally Posted by KSig RC

that's what happens when HR douches read a little and understand even less

This quote is so apropos for so many situations.

[Lil' Hannah]

Originally Posted by KSig RC

that's what happens when HR douches read a little and understand even less.

Ouch.

[KSig RC]

Originally Posted by Lil' Hannah

Ouch.

From everything I know, you're neither a douche nor instructing your hires and/or those in 'seminar' to take the latest social psych fad and do the superficial least you can 500% more than is reasonable . . . <3<3<3<3<3

Other people give you a bad name, I swear it! Or, like, should I phrase this as an "I-statement" and take this to conflict resolution through an appropriately-trained HR representative?

[carnation]

Update: I just got another call from an Indian who informed me,"we going to sprinkle pixie dust on you order and make it get there for Christmas". I hope so.

[Lil' Hannah]

Originally Posted by KSig RC

From everything I know, you're neither a douche nor instructing your hires and/or those in 'seminar' to take the latest social psych fad and do the superficial least you can 500% more than is reasonable . . . <3<3<3<3<3

Other people give you a bad name, I swear it! Or, like, should I phrase this as an "I-statement" and take this to conflict resolution through an appropriately-trained HR representative?

Please refer to the conflict resolution policy in your GC handbook.