Quote:
Originally Posted by MysticCat
i'm with you. When a salesman or "customer service representative" I don't know from Adam calls me by name it makes me feel uncomfortable and even a little like they're trying to manipulate me. Call me an outlier on the decades of social science research, but I think it's forced and unnatural -- they're trying to talk to me like we're friends when we're not. That's especially the case if they use my first name. A "Mr. MysticCat" at the beginning and end of the conversation is okay. Anything beyond that is annoying at best.
I always make a note of the rep's name, so that if there is a problem later I can identify who I've talked with. That, as far as I'm concerned, is the only valuable reason for knowing the rep's name.
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As far as your first paragraph, I completely agree. This insistence on using first names at all, not to mention repeating it over and over, is very offensive to many older people (I mean senior citizens, not me). And don't get me started on people who keep calling me "Mrs" when I've made it VERY clear that it's "Miss." That just shows me you aren't listening to me at all.
If I'm calling on something that I feel the name to write the rep's name down, I'll probably ask them to spell it, no matter what nationality it is, just so I'm clear. Those call centers are noisy and someone can be speaking perfect English and not be heard clearly.
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