Quote:
Originally Posted by Lady Pi Phi
When I worked at the grocery store, we were required to waer name tags. Most people didn't address my by first name, but when they did, it made me feel very uncomfortable.
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i'm with you. When a salesman or "customer service representative" I don't know from Adam calls me by name it makes me feel uncomfortable and even a little like they're trying to manipulate me. Call me an outlier on the decades of social science research, but I think it's forced and unnatural -- they're trying to talk to me like we're friends when we're not. That's especially the case if they use my first name. A "Mr. MysticCat" at the beginning and end of the conversation is okay. Anything beyond that is annoying at best.
Quote:
Originally Posted by AlphaFrog
Yep. And really, how many times when the person says, "Hello, my name is Joubion, can I help you today?" are you actually going to say, "Well, Joubion, my problem is...". I don't think I've EVER addressed a CSRep by their "name".
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True, but I always make a note of the rep's name, so that if there is a problem later I can identify who I've talked with. That, as far as I'm concerned, is the only valuable reason for knowing the rep's name.
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