Quote:
Originally Posted by Still BLUTANG
however, i've been a sprint customer for about 7 years and everyone i know has had at least one MAJOR issue. things get cleared up after incessant calling or stalking the store employees, but that's the only way to things get resolved. last month i had a "notation" on my account that wouldn't let me pay my bill online because i had called customer service about something earlier that month. that meant i had to call customer service AGAIN to be able to pay my bill.
i wonder if the people who are being dropped called over and over again to get 1 issue resolved or if they really are the callers who go overboard and want to complain just for complaining's sake.
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I have T-Mobile and was being billed for a function that my phone didn't have
!!! I was pissed! So, I called to ask how did I gain this service? The rep told me I got it on the phone internet (T-Zones...a service where you can check balance, purchase tones, walpapers, and games).
Now.....I think I know my individual phone and I do not have the internet.....I KNOW I don't. I asked him to pull up the time and date of then I signed up for it and he couldn't. I said I wnated to cancel it and I wnated a refund for the months that I had been charged, because at the time my phone (BlackBerry Pearl) didn't have T-Zones. So I was being charged $10 a month for something I didn't sign up for nor could I use it. When I requested to speak with someone else (because James from Mars couldn't understand) the Beiotch hung up on me.
Outcome....I was refunded $50. LIKE I KNEW I WOULD!!
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