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As someone who worked for a cell-phone company, in-store, I can't say I blame Sprint.
Sure there are plenty of people who came in with valid issues and needed help, which of course I had no problem helping them resolve said issues. However, when you have a 60 year old come in with a camera phone wanting to know how she can take pictures of her grand-kid on the tractor... it gets aggrivating. If you're too old to understand the technology, simply get an easier phone, don't waste the time of the workers as they attempt to explain to you how to press a button. Not to mention the people that would come in complaining about stupid things and expect me to fix it, sorry but I have no control over the fact that you don't get signal at your duck-camp that is in BFE.
Unfortunately, a lot of people lack common sense. These people create major issues by tying up phone lines for people that really do have a problem. The knowledge necessary to target simple issues can be found on websites and in user-manuals, but I guess that means customers would actually have to do something for a change.
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