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i would still be on my phone i had in college if they sold a replacement battery. i miss it.
and this is why i bought my mom the same phone that i have. if she has questions, she calls me (from the house phone, tho). i can explain things to her because i have the same thing. i wouldn't expect someone at customer service to know everything about every phone ever made by their company.
however, i've been a sprint customer for about 7 years and everyone i know has had at least one MAJOR issue. things get cleared up after incessant calling or stalking the store employees, but that's the only way to things get resolved. last month i had a "notation" on my account that wouldn't let me pay my bill online because i had called customer service about something earlier that month. that meant i had to call customer service AGAIN to be able to pay my bill.
i wonder if the people who are being dropped called over and over again to get 1 issue resolved or if they really are the callers who go overboard and want to complain just for complaining's sake.
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Ratchet begins at home.
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