Quote:
Originally Posted by jennyj87
Now I work at a college and I've learned that everyone thinks its someone else's department that handles things. I work in the maintenance area, answering the phones, and I've gotten phone calls transfered to me about withdrawing from the university and how to use our online class add/drop system.
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This happens a lot at hospitals. Every hospital (and medical office) job I've had be it a volunteer, patient care tech/nurses aide, nursing preceptor, or nurse, we'd always get calls like this. At the hospital it was people wanting to be transferred to or know someone's room number that dispatchers/operators I guess didnt want to tell them, so they would transfer calls to Surgery Waiting Room or the Ortho/Neuro unit for us to look stuff up on the computer and tell them. Pre-OP would even get calls like this. At the medical office calls would get transferred back to nursing from the front office to make appointments for people or to answer questions about billing.
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