I Work(ed) in Retail, and Now I Understand...
 

Just because :)

I never leave clothes I try on and dont like in the dressing rooms. It annoyed me to no end when I worked at Express and would have to put back armloads of clothes.

After once working retail, I understand that...

...paying full price is for suckers
...never work in a place where you are required to wear their clothes
...people are, for the most part, pigs
...that retail is unforgiving on the body, and if you don't get commission, unforgiving on your wallet
...will make you feel jaded and unappreciated
...half your fellow employees are stealing and don't care that you know
...unless you love the customers, the brand, the product or the vibe, the job will break you down.

At my store/company, I was top salesperson in the NATION (100+ stores) for a 6-month period (contest based on sales, units, customer service and hours worked), and I got a crappy neon green plastic watch that broke and a raise from $4.25 to 4.55. They always kept me under the 35 hour line so that they didn't have to pay benefits (insurance, vacation, sick time, etc.) and scheduled shifts less than 8 hours so they didn't have to give us a lunch break.

I worked at Blockbuster as an undergrad.

- I always have my items ready whenever I get to the register. I can't tell you how many people would be digging through their purses/pockets/wallets looking for cards/cash/coupons when the line is wrapped around the store. Take care of this while you're waiting in line!

- If a store is sold out of something, I go to another store. I don't bitch and complain because it's not that person's fault.

- I know we're in a cell phone society, but the world will not end if you put your phone down for 2 minutes while you check out.

I don't see the problem. Is it dehumanizing or something?

Yep. I know so many ways to steal from BBV, it's ridiculous. Of course, there's no need to do that, since I still get employee discounts, thanks to my friends.

YES. I can't believe how nasty adults can be, and how they can tolerate their kids being nasty asses too. There were several occasions that I'd be cleaning up for the night and find random items left around the store.

"good" end: old coke cans, tissues

horrible end: spit cup for someone chewing tobacco, pieces of shit on the floor, in the drop box, and stuck between movies (not even joking)

Yep. All the time.

Same thing happened to me. I look back and wonder how I was able to survive on ~$6-7 and hour.

Please don't get mad at the cashier for trying to sell the stupid rewards card or other ridiculous incentive thing you don't want - they HAVE to do it or they'll lose their job. At least, when I worked retail, if I didn't say that pitch every time, I would get in trouble, and if my numbers on selling those things wasn't high enough in a shift, I would get in trouble, and we were on a three strikes policy :(

I never grab the display for a gift because so many husbands / boyfriends do that the week before Christmas, and I had to rebuild so many displays every night.

It's rude.

At BBV specifically, we had to scan the card and go over anything that's happening on the account. If I'm trying to tell you "you have a movie that's due on Thurday" and you're hushing me, that's a problem.

Also, if you're engaged in your conversation, there's a higher chance that 1) you're going to be slower and 2) there's going to be a mistake made/the perception of a mistake [ex. "OMG I GAVE YOU A $20! WHERE'S THE REST OF MY CHANGE?!" when the person handed over a $10].

We had kids take a crap right on the carpet and the moms just laugh. (We went out and bought a special vacuum cleaner just for these type of incidents.) Nasty.

Me neither!

After working retail, I understand........to fold the clothes and put them back where I found them.


I used to HAAAAAATE it when I just folded up the clothes and some lady takes a shirt from t he middle of the pile, ruins my stack and then just throws the shirt she grabbed on top of the pile. I used to wish that I could grab those people and make them fix that pile that I just did.

From working in retail, I have become painfully aware that more people than I ever imagined are rude, inconsiderate, and feel as if they are entitled to something, just because they are the customer.

I've also learned just how cheap people can be. Today I had a lady ask me if she could have a discount on a dress because it was missing the belt (that she didn't want), on top of her 40% off she was getting. Seriously?

Never underestimate how cheap people can be.

I worked seasonal retail at Macy's one year (PURE HELL). I cannot count how many people would come to the register with a huge pile of whatever, whip out a stack of coupons, and then have me ring up a dozen individual purchases just so they could use all their coupons. UGH. So annoying for me, and the 20 people behind them in line who would then take out their frustration ON me.

I worked at Rich's/Macy's on 9/11. I would've thought people could have showed some compassion that day. Nope. They still trashed the dressing rooms, argued with me about prices, etc.

The customer is always right ;)