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The folks at the corporate office were concerned with civil liability. The Assistant Manager was worried about losing his job.
Anytime a company gets mail asking them to confess to something which could subject them to liability, they're not going to confess to anything. That'd be silly.
And asking for proof that the child is what she claims to be? That's 100% relevant and important as to whether there's even a valid claim.
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SN -SINCE 1869-
"EXCELLING WITH HONOR"
S N E T T
Mu Tau 5, Central Oklahoma
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