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^^I agree with DP. It's horrible that A&F employees don't have enough sense to know which battles to pick. They should've taken the family at their word and let it go. Requesting medical records was unnecessary and an interview with a psychologist was ludicrous. The "risk" of losing merchandise or a young woman's dignity--not really a hard choice.
However: "She was singled out and required to hear her sister and mother repeatedly ask for accommodations based on her disability, in front of a long line of customers, at a store that markets itself to young people as a purveyor of a particularly desirable 'look.'" Okay, I get it. But really was having your mother make a spectacle of you in a dressing room worth $115,000+ of humiliation? Was upholding a company policy without written proof that you should do otherwise (and not get canned if it turns out they stole something) really worth that much? They should've apologized as soon as they realized they'd made the mistake and it's good that they're investing in staff education, but I can't help but feel the punishment is ill-fitting.
ETA: And yes, I understand that the girl does not get that entire sum but even $25,000 seems over the top. I think DHS really just tried to hit them in the pockets to prove a point.
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Last edited by christiangirl; 09-09-2009 at 02:53 PM.
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