Coach Bags---Repairs?

[aephi alum]

Ouch. I'm sorry to hear that happened to you.

My mother used to carry Coach bags, until she bought a navy leather bag that quickly turned grey, and Coach refused to do anything about it. Read: Their customer service sucks.

You could try duct tape...

[Scully]

I had a coworker who just had a not-so-great experience with them as well. And we are both big Coach fans!

She's had a leather makeup case for a while and the lining inside had separated from the leather near the top zipper. She took it to the Coach store, laid out $20 for them to ship it out for repairs, only to find that they couldn't do anything for it. Really? She bitched enough that they gave her a 40% coupon towards her next purchase.

Side note: I was going to see my fabulous shoemaker the next weekend to repair my favorite stiletto t-straps, took her makeup bag at the off chance he might be able to do something about it. Five minutes later, the lining was fixed free of charge with a little leather glue.

Ridiculous.