Quote:
Originally Posted by APhi Sailorgirl
This time last year I sent in my signature tote for repair b/c the bottom corner was ripped. It couldn't be repaired and they weren't making the tote anymore, so I got a credit for the tote, plus. I was sad to not have the bag anymore, but I got a cute pink bag for the summer.
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Well, the pink summer bag I got after 2 summers starting wearing really bad on the straps. I just sent it in and got a letter for full credit. None of the bags online appeal to me, so I may wait a few months and see.
Just wanted to say though, while the bag didn't last as long as I would have liked, I still had a very smooth coach customer service experience.
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