I've been hearing a lot lately that Coach's customer service is leaving a lot to be desired. Which is sad, to me, because they weren't always that way.
I went to the outlet in Aurora, IL and saw absolutely nothing I couldn't do without, and at this point, if I'm going to pay full retail for a purse, you can bet you're bottom dollar it's not going to be a Coach. I've heard far too many horror stories lately.
I'm still drooling over that royal blue patent Furla, though.
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