I wouldn't put much stock in theknot, or any other place on the internet. Heck, it might be a good idea to print some of those comments out and address them with her. There are always two sides to every story, and the truth usually lies somewhere in the middle. Ask her directly what her policies are on moving weddings/events, sending contracts, and etc. If you haven't signed a contract, maybe even put a clause in about how soon phone calls, etc need to be returned.
Hybrid Mode
