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Here's three books you might find helpful....we make all of our employees read after we hire them (I own a service business and the ability to converse with clients and generate referrals is critical.) The books are probably in the public library or at Nolopress.com
You've Only Got THree Seconds by Camille Lavington
Selling the Invisible by Harry Beckwith
How to Work A Room, a Guide to Successfully Managing the Mingling by Susan Roane
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Gamma Phi Beta
May every sunrise hold more promise, every moonrise hold more peace.
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