Quote:
Originally Posted by Kevin
Do deal with Sprint, tell them you want to cancel. Sound serious.
You'll be routed to the "retention" department. You then let them sweet talk you into remaining a customer so long as they give you a better plan, fix all your problems, etc. The retention folks have quite a bit more power over your plan than regular customer service folks. If you play this well, you can end up with a far better plan, more features, etc. for less money.
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That's how I got my Treo for $150.
I've been with Sprint since 1998 when it was still PrimeCo. I've never had a problem with them -- and apparently they had record of that -- and when I decided to call to "cancel"...they did their darndest to keep me as a customer. I had no intentions of cancelling. Once I found out that that's how my friend got his Treo cheap, I decided to try that out too. I researched what the other providers were offering and used that to my advantage.
At this point I really don't see myself switching carriers. The guys at my local Sprint Store are honest, friendly, and helpful. I go to them instead of calling Support and they're the reason I've stayed a customer. I'd take those guys over Linda from India any day.
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