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On the phone issue, I worked at CVS for four years, specifically the photo department. It was annoying when I would ask the people their last name so I could get their order and they would look at their phone like "Hello I'm on the phone" like I was the person being rude.
I hated when people would assume I'm an idiot because I was working at CVS. I got talked down to a lot.
Now I work at a college and I've learned that everyone thinks its someone else's department that handles things. I work in the maintenance area, answering the phones, and I've gotten phone calls transfered to me about withdrawing from the university and how to use our online class add/drop system.
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