Dear Comcast:
OK, Hubby and I paid our bill online on Saturday. Why have you called me
all day today asking when are we going to pay our bill? I told you this morning at 9 that we paid it online. I also gave you the confirmation number from the receipt that we printed out. I thought that was the end of that. Then you call at 12 noon. Then again at 3. Then again at 5. You left messages asking about the past due bill. Then you call again at 6. Hubby answered the phone and told you that it was paid and also,
AGAIN, gave you the confirmation number from the receipt. Then you call
AGAIN at 7 tonight, interrupting my "Law and Order: CI" time.
I asked you why are you constantly calling when we told you that the bill has been paid. You said that it takes longer for your computers to update accounts when the bills are paid online as opposed to when they are paid in person. That sounds like a personal problem to me. Maybe you should take some of the money that we pay for your overpriced services and upgrade your computer systems. Comcast, you make me sick; you charge all this money knowing that you are the
only cable provider in Jacksonville. And it really sucks for me and Hubby because our lease stipulates that we cannot install a satellite dish so we are stuck with you until we move somewhere else. This does not give you the right to harrass your customers. We have paid the bill. Do not call my house again. If you do, you better hope Hubby answers the phone because he'll tell you off and hang up. I, on the other hand, will have no problem whatsoever telling you off and
THEN contacting your corporate offices and informing them of your behavior. You act as if Hubby and I owe you $1,200 instead of $120. Don't call me again about this bill.
Signed,
9dstpm
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