We got that whole $400 thing from Circuit City if we signed up for CompuServeThemselves - we now regret it big time! In fact - we're cancelling and paying the $400 plus fees for early cancellation. We've had it for 5 months and it is truly CompuSUCKS. We can't get on, and when we do we're kicked right back off. And I don't just mean peak times - I got kicked off twice this morning and it was only 7am!
If anyone is looking to sign up with them on a deal like we *thought* we were getting - I would suggest you look somewhere else. To further the problem, you can't contact them easily, and when you do, you're ignored. It just sucks any way you look at it!
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