Credit Cards

[AGDee]

Originally Posted by MaryPoppins

From one of my blogger friends (NMissCommentor) via a blogger friend of his (Dr. X) who is a mental health therapist in real life:

Through Bank of America’s fault, someone charged fraudulent items on Dr. X’s Bank of America account. Bank of American initially responded by taking the charges off, but then later put them back on and is now playing passive-aggressive telephone call system games, possibly in hopes he’ll give up and go away. Instead, he’s asking the internet to spread the word about how happy he is with Bank of America’s terrible customer support. So, pass this on!

http://drx.typepad.com/psychotherapy...-stealing.html

I just read his blog about the run around he is getting and I think I would ask them if they'd rather have my attorney's phone number and see what kind of reaction I got. We have a congressman in this area who would also take on this kind of fight for his constituents and I'd probably be contacting him. The state attorney general would probably also be interested in his story.

I was very relieved when BoA sold my mortgage (after BoA bought CountryWide, my original mortgage company), although the new mortgage company is WORSE than BoA in some ways, which I didn't think was possible. I have to call them every other month or so, they pay my property taxes out of escrow late, and I can't see detailed transactions through their online site. I keep a very close eye on them.

[aggieAXO]

My Bank of America ATM card number was stolen 3 months ago (I am assuming they read the card number through my purse). They notified me immediately (literally within 2 hours) and credited my account the amount that was used until the investigation was complete. They eventually found in my favor and the credit became permanent. I have had no problems with BofA and have been pleased with their customer service.