Rings on HJGreek - need advice!

[katydidKD]

Originally Posted by SigKapSweetie

So the ring came today, and it's beautiful, but it's broken! One of the prongs to hold the stone is broken, and the stone isn't seated correctly. I tried to call HJGreek but they are closed on the weekends. Has anyone had to send broken items back to them? I certainly hope they aren't expecting me to pay for shipping to send it back!

Is it broken or is the stone just sort of off (like kind of tilted) mine is, never sent it in though (i was too excited when i got it to part with it)

ETA:

[SigKapSweetie]

Originally Posted by katydidKD

Is it broken or is the stone just sort of off (like kind of tilted) mine is, never sent it in though (i was too excited when i got it to part with it)

It's more crooked than that, and the crest is kind of tilted to one side because of it, and the tip of one of the prongs was broken off and actually stuck beneath the stone. I'm so disappointed. I had special events this week that I wanted to wear it to!