As a child I was bullied constantly. As soon as my parents pick me up from after school care I would immediately tell them what happened that day (as I had told my teachers, who did nothing, and the after school care workers, who again did nothing). My parents complained to administration and my teachers multiple times. Nothing was ever done.
On this respect I completely understand why this father "lost it". Should he have done what he did? No. Did he feel he had no other options? Most likely, yes.
I'm sorry there is absolutely no reason for administration and teachers not to take this father's complainants seriously, from the sounds of it they didn't.
But parents are the same as they were when I was a kid, they do not want to accept that their child is a bully (now I am speaking generally and from my experience dealing with parents as a teacher). I have talked to parents about their child being a bully, they will actually blame the child their kid is bullying! I can't make that parent see that their child is a bully but I have done my part as the teacher by defending my students. I don't tolerate bullying.
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"Courage is not the absence of fear, but the capacity to act despite our fears" John McCain
No one can make you feel inferior without your consent." Eleanor Roosevelt
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