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My school has an office that puts on workshops all semester for study skills and test taking, and some people are eligible for more tutoring (TRiO and SSS) so I'd definitely check into those offices and resources on campus. This office also runs study groups for groups of students, so outside help could count and not burn out members. I've seen in various groups those with varying study styles, or higher grades proctoring all those hours can lead to resentment and scheduling conflicts. Using these workshops or study groups, or utilizing the writing center, TAs, and professors office hours should count as well.
I'd also like to point out that sometimes a student has a learning, or other disability they don't want to tell people about, or haven't been diagnosed. A lot of psychological issues start to show in young adults and can cause low academic achievement, or just regular issues like being homesick, substance abuse, adjusting to college, family problems at home and so the like. It is a very sensitive subject, but it is something to keep on the radar and should be offered as a campus resource. SoandSo may be partying a lot and missing class as a way of self medicating, and the campus counseling center is equipped to handle that.
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