Quote:
Originally Posted by PeppyGPhiB
And now I will respond from a PR crisis communication standpoint. The airline, not its insurer, should be paying for counseling for all of those passengers. That should be in every airline's crisis plan, because it's the right thing to do. You think you wouldn't need a little therapy after being in a plane that was going down due to engine failure? The airline wants to claim glory for its pilot that landed the plane on water, yet it doesn't want to take the responsibility for the consequences of the plane landing on water? Hogwash. If the insurer won't pay for therapy, the airline should be, and they should be happy to do so. The consequence of this accident could have been much worse - they should be relieved that they aren't being sued for wrongful death in a class action lawsuit! US Air does not need this right now...they're already known for their terrible customer care.
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If there was going to be a PR fall-out, wouldn't it have happened months ago?
I didn't say that the people didn't need therapy. With their related medical bills, relocation, and item replacement costs covered, it would seem that the $5,000 from the airline--over and above anything that was required of them--could pay for the therapy. If I'm not mistaken, that's an entire year of therapy at $100/week, assuming 2 weeks off. That's a little higher than the going rate, and more than what an insurance carrier will pay for it.
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