ULTA: Illegal pricing practice

[epchick]

I haven't had it happen at Ulta but It happened to me at Target. I bought a bunch of bed sheets that were "on sale" for $9.99, but rung up $19.99. I fortunately had talked to one of the workers before I went to the checkout (it sale price was for a specific color, but they didnt have it anymore). He told me the sale was over but it was Target's fault for leaving the sign. He gave me all his information so if the cashier had a problem, she could talk to him.

I can't believe that lady was so adament about it. It was her fault for leaving the sign out. I'd definitely tell the customer service people!

[ZTAngel]

I've never had that happen at ULTA before. I've had it happen at a number of stores before though and they've always been accomodating to me. Most recently it happened at Michael's. There was a big sign in front of the items that said $5.99. It rang up as $8.99. I explained to the cashier that there was a sign marking the sale price. She went back and checked it out. She said that they had accidentally left the sign up from the day before but she would give me the sale price anyway. That's how it should work! I'm surprised that ULTA was so adament about not giving you the sale price - especially when the difference was only $1.60. It doesn't seem like a big enough deal to lose a customer over and possibly incur a huge fine.

[agzg]

Originally Posted by epchick

I haven't had it happen at Ulta but It happened to me at Target. I bought a bunch of bed sheets that were "on sale" for $9.99, but rung up $19.99. I fortunately had talked to one of the workers before I went to the checkout (it sale price was for a specific color, but they didnt have it anymore). He told me the sale was over but it was Target's fault for leaving the sign. He gave me all his information so if the cashier had a problem, she could talk to him.

I can't believe that lady was so adament about it. It was her fault for leaving the sign out. I'd definitely tell the customer service people!

I worked at Target during grad school and this is how we did things. It's our own darned fault for not making sure ALL the signs from the last sale week got taken down (however, if you've noticed, there are thousands of 3x5 and 2x3 inch signs - a HORRIBLE idea!). I would just take the sign down and tell them to have the cashier call me when they went to check out. That way, our guests were happy, and we never (EVER) were questioned about that kind of practice. We weren't allowed to let guests haggle with us, but we were allowed to honor old signs, if they were still up.

The worst, though, was when some woman came into the store and demanded that we honor a sign that she had seen in another Target that day. Uh... sorry. Often times there are different items on "price cut" at different stores, because sometimes our Managerial staff is trying to be competitive with Wal-Mart. The item she wanted had been on sale the week before, though, and THAT Target didn't take it down. My manager just said that "Yes, although it was another Target, we don't price match. Not even with other Target stores."

She flipped, so my manager gave her his information and the guest relations number.

It's always nice to be following company policy while guests flip!

[KSUViolet06]

I have had this happen at other stores, and they have always honored the sale price because it was their fault that they left the sign up or marked the item wrong.