ULTA: Illegal pricing practice

[Kevin]

I don't think I'd ever get that bent out of shape over $1.50.

[ZTAMich]

Originally Posted by Kevin

I don't think I'd ever get that bent out of shape over $1.50.

I don't think the money is the point here. I think it's ULTA, etc being shady with their 'sales'.

A few weeks ago I was at Victoria's Secret and something rang up as $18. I asked which item was on sale and the girl said "Oh that's a mistake" - 'returned' the item and charged me the full price. AHHHH

[RaggedyAnn]

Originally Posted by ZTAMich

I don't think the money is the point here. I think it's ULTA, etc being shady with their 'sales'.

A few weeks ago I was at Victoria's Secret and something rang up as $18. I asked which item was on sale and the girl said "Oh that's a mistake" - 'returned' the item and charged me the full price. AHHHH

They can't override price in the register program as a markup. She probably did type in the sku wrong.

[ThetaPrincess24]

Originally Posted by ZTAMich

I don't think the money is the point here. I think it's ULTA, etc being shady with their 'sales'.

Agreed. I havent had this experience at ULTA but I have been treated RUDELY at ULTA which is why I do not go there anymore. Sephora has my business now. I've never had bad service at any sephora store I've been in. One just opened up here actually and I'm wondering when ULTA will go out of business as a result.

[33girl]

Wow, I've never had any problems whatsoever at ULTA (even after I accidentally broke a bottle of White Diamonds all over the floor - yuck!). Just an FYI, when she said she is the "Prestige Manager" she most likely meant she is the manager for the prestige/high end brands they sell - Elizabeth Arden, Bourjois etc - NOT that she has anything to do specifically w/ the makeup brand Prestige (which is a drugstore brand).

Also, their customer service lines are probably set up by region and they have the names of the store managers at hand.

[BigRedBeta]

Originally Posted by Kevin

I don't think I'd ever get that bent out of shape over $1.50.

My thoughts exactly...

[UGAalum94]

Originally Posted by BigRedBeta

My thoughts exactly...

Yeah, but it's the principle of the thing. If there's a state law that says a store has to sell an item at the advertised price, and they refuse to sell it at that price, then it's not about the 1.50, it's about the store breaking the law and expecting you just to accept it.

ETA: I've always had great experiences at ULTA, but I bet it just depends on the management of a particular store.

[epchick]

Originally Posted by UGAalum94

Yeah, but it's the principle of the thing. If there's a state law that says a store has to sell an item at the advertised price, and they refuse to sell it at that price, then it's not about the 1.50, it's about the store breaking the law and expecting you just to accept it.

This reminds me of a story from when I was younger. There was an auto dealership that claimed something to the effect of XX car was the price of a bunch of bananas.

A man came into the dealership with a bunch of bananas, and the dealership had to sell the car to him, because that's how they advertised the price fo the car (and they didn't have disclaimers or anything on the commercial).