McDonald's Southern-Style Chicken

Originally Posted by Boodleboy322

I live in Texas and thought this article was interesting.


Many Hawaii McDonald's Drive-Throughs Use Workers In Texas
Company Says 'Remote Order-Takers' Allow Workers To Focus On Other Jobs

HONOLULU -- More than half of the McDonald's restaurants in Hawaii with drive-throughs are now using what are called "remote order takers" -- people taking your order from a call center in El Paso, Texas.

The operation requires special training for the call-takers so they can understand Hawaii customers.

McDonald's Restaurants of Hawaii started testing remote order takers in 2006. It then began expanding the program statewide in 2007.



http://www.kitv.com/money/16607424/detail.html

Oh, what I'd give to sit in those training sessions.

Us Hawai'i folks have a 'unique' dialect called Pidgin English that most people have a hard time understanding. When Keoki Kerr did that KITV4 news piece, he interviewed the order taker in El Paso WHILE IN THE DRIVE-THROUGH LINE. It was hilarious.

I was at McDs one morning where the Manager had to call the national number to complain at the huge number of wrong orders. She explained that it's tough to get a hold of someone when things go wrong, and they really don't have the option to switch over to an in-store order taker when that happens because their system's already routed to the people in El Paso.

Personally, I've never had any problems with them. The McDs nearest to my house was one of the first restaurants in the Islands to use this service and I didn't know that until recently. I'll admit, it's neat to hear a bright and cheery "ALOHA!" when I get my coffee in the morning. I just wish the people taking my money at the first window could look and sound the same.