I'm sorry about your bag. That's interesting because I've never had this problem, even with bags I forgot to register. They're usually very good about making repairs or crediting me if something can't be fixed. But then again, I've never sent a purse in with anything other seam issues or pocket stitching wear and tear.
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"Remember that apathy has no place in our Sorority." - Kelly Jo Karnes, Pi
I'm surprised too - I've had to send two bags for repairs, and both times it was handled well. Sorry it didn't hold true for you.
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