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I think the public does have a right to ask questions of public officials, but that you need to do it at appropriate times. If the guy really wasn't calling him back (and personally, I think 24 hours is probably a better window to judge rather than the impression that I have that the kids called him at his office at lunch and then called him during the same lunch hour at home), then the kid could have called someone else in the school board chain of command or, better yet, get on the agenda at the next school board meeting to address it.
I don't think that you can really expect the guy to field every phone call from every kid about snow days, especially in a district as heavily populated as Fairfax Co.
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