Quote:
Originally Posted by Drolefille
Hmmm. Don't know what to tell you. Dell's been having bulging capacitor problems that they've been extending warranties for, but I don't know if that's only desktops.
But other than that, suck it up and pay I suppose :/
I don't know what to tell you to tell them except explain what's not happening (not starting up, etc.) and that you think it's the hard drive. Ask the IT guy, or someone else good with computers, about the feasibility of replacing the hard drive yourself or if they'd help you. I know that's a different beast with laptops than desktops.
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I think the bulging capacitors are an Optiplex GX270 problem and they are only covering them through the end of this month. That's why, Christmas week, I went and opened up all 40 of our GX270's and checked the capacitors for any signs of bulging and had them all replaced. Thankfully, one of the first techs who came to replace one of our 270 motherboards showed me what to look for. Capacitors with an X on top are the ones at risk. If they have a K or a T, they are ok.
From a business standpoint, Dells are the easiest to work with and their business end tech support has been really good. They are easy to work on because their cases are so user friendly (no tools needed for most jobs). I have an HP at home that I wanted to upgrade the RAM on. To get to the RAM chips, I had to take the CD drive and hard drive out. What a pain. I would ALWAYS get the three year warranty. As far as other laptops.. my first was an IBM Thinkpad and it wore out quickly. The hard drive was crappy and died shortly after the one year warranty ran out. Then I had a Canon and a month after that warranty ran out, the motherboard died. They wanted $1000 to fix it, with me mailing it to them. PAIN. Since I could get a new one for that, I bought a SONY Vaio and about a month after that warranty ran out, four of the keys on the keyboard stopped working. With Dells, I always get a three year warranty but haven't needed to use it often. After three years, your computer is probably outdated anyway, so I figure it's ok if it dies then.
ETA: I also wanted to add.. in my experience,laptops never last as long as desktops either. People are HARD on laptops. My users bring them to me after spilling coffee on them, obviously dropping them (noted by the dents and scratches), etc. Make sure you get a really good padded case if you're going to take it with you everywhere you go. A bunch of epidemiologists at work have fallen in love with these new SONY Vaio's which are tiny and they ordered 4 of them. One of them is carrying hers in her PURSE. I have warned her that it will not last long banging around in her purse like that. The displays are so thin and fragile. But, they love them because they weigh only 2.3 pounds.
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