Behind the Scenes @ Work

[aggieAXO]

Originally Posted by SWTXBelle

I will never understand why some people believe that if they treat you poorly you will JUMP to take care of them immediately. Yes siree, please treat me like crap! Let me drop everything to take care of YOU, since you are so much more important than everyone else.
I think everyone should have to work one Christmas season in retail. They would then be sooooo much nicer and more understanding. At least in theory . . .

I also think people should go and hang out in a human ER on a holiday so they realize that waiting 3 hours at an animal ER is not so bad.

[minDyG]

One thing I wished all people knew/kept in mind back when I worked in inbound telemarketing was that, when you request to be removed from a mailing list, you do actually have to give the TSR your address. Just because we have caller ID doesn't mean we can find your address in some database which may contain millions of phone numbers. If you ask to be removed from a calling list or mailing list, it is the law that your wish has to be carried out, so by refusing to provide the operator with your address you're just hindering the process. And on the flip side, if you do ever ask a telemarketer to remove your number from their calling list, make sure they actually have your number and ask multiple times to ensure they really do it. Oftentimes outbound telemarketing calls are preprogrammed into a call list so the TSR's don't necessarily have the phone number in front of them either.

[AlexMack]

Originally Posted by aggieAXO

I also think people should go and hang out in a human ER on a holiday so they realize that waiting 3 hours at an animal ER is not so bad.

Oddly enough, I worked the 4th one year (I'm English, what do I care? It's holiday pay!) and we got three calls in 24 hours. The ER was deserted.

Here's a tip: when the ambulance comes, please have a list of medications and medical history ready and if you treat us like crap, remember that we're the ones with the needles and you do not want a 14 gauge needle. It's okay to give us your social security number, we just need it for paperwork and records. That's it.
We know you're panicking over your loved one, but we cannot work well if you hover around and try to be 'helpful'. We need you to back off. We do this everyday, we can do our job better than you can. It's why you called us.

Oh, and we're not a taxi service. I am not going to kill my back at 23 because you're too fat to take a bus to the ER or your doctor appointment.

We're not cops either. Do not lie. We need all the details to treat you properly. If someone ODs on a street drug, you need to tell us, not pretend everything's okay so you don't get into trouble.

We eat meals when we can, so if I get a call in the middle of dinner, I'm not going to be very nice. Sorry about that. Oh, and we may laugh about you afterwards. It's a form of release though.